TERMS AND CONDITIONS OF USE
The Center for Violence-Free Relationships (“The Center”) is a private non-profit agency dedicated to building healthy relationships, families, and communities free from sexual assault and domestic violence through education, advocacy, and services in western El Dorado County. The Center offers a wide range of crisis and stabilizing services for victims and survivors for women, men, teens, and children. It provides emotional support, information, and referral services through its 24×7 crisis lines, advocacy, confidential safe house, counseling and case management, support groups, and legal services (Note that The Center cannot provide legal assistance to both you and to your ex-partner/spouse).
The Center offers victims of sexual assault and domestic violence emotional support, information, compassion and referral services, 24 hours a day, 7 days a week. All services at The Center are offered at will. You are free to discontinue services at any time. The nature of counseling at The Center is crisis-oriented in nature and therefore typically short term. All counseling at The Center is provided by a peer counselor (an “advocate”) who has met California’s Domestic Violence and Sexual Assault Counselor requirements, but is not a licensed therapist. Whether in-person, via telephone, chat, or SMS/text, advocates are available to provide confidential, non-judgmental support to victims of sexual assault or domestic violence, and whether that victim is you or someone you care about.
Staff are only able to provide domestic violence or sexual assault services to you through The Center. As a client, you will not be recruited by staff for any other services. The Center does not charge clients for basic counseling, although it accepts donations.
By entering this site, you expressly acknowledge and agree that neither The Center nor any of its contractors, agents, or representatives are responsible for any personal information that you may provide as a result of using The Center’s services. Despite our efforts to protect your information some level of risk when communicating over the internet and other telecommunications technology is always present.
Because your participation in The Center’s services is not medical care or treatment, neither The Center nor any of its contractors, agents, or representatives are responsible for any decisions or results of the decisions that you make while, as a result of, or after participating in a chat session. This includes whether you choose to seek or not seek professional support (e.g., medical, health, legal) or intervention by law enforcement. If an advocate concludes that you are in imminent danger, the advocate will request your contact information (i.e. telephone number and/or address) so they can attempt to provide you with additional assistance, including sending local emergency services to you. As a visitor, you may refuse to provide this information. If however, the advocate still believes you are at imminent danger, The Center may use other information available to them (e.g. your IP address) to help local emergency personnel locate you to provide you with further assistance.
We take your privacy and security very seriously. Security controls, including encryption and authentication, are in place to ensure the protection of your information. Any information provided by you or collected on you will only be shared or disclosed in accordance with applicable Federal laws and/or state laws and regulations.
Collection of your Personal Information
In order to better provide you with services offered on our Site, “The Center” may collect personally identifiable information, such as your”
- First and Last Name
- Mailing Address
- E-Mail Address
- Phone Number
If you purchase products, donate to The Center, or must be charged for services, we collect billing and credit card information. This information is required to complete the transaction.
“The Center” may also collect anonymous demographic information, which is not unique to you, such as your
- Household Income
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide us with certain personal information to us when you elect to engage in services described on our site. This may include: (a) registering for an account our Site; (b) sending us an email message; (c) submitting your credit card or other payment information when purchasing products, providing a donation, or paying for services on our Site. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We may also gather additional personal or non-personal information in in the future for this purpose.
Use of your Personal Information
“The Center” collects and uses your personal information to operate its websites and deliver the services you have requested.
“The Center” may also use your personally identifiable information to inform you of other products or services available from “The Center” and its affiliates.
Sharing Information with Third Parties
“The Center” does not sell, rent, or lease its customer data to third parties.
“The Center” may share data with trusted partners to help performance statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide services to “The Center”, and they are request to maintain the confidentiality of your information.
“The Center” is funded by government and private grants, and the some information such as basic demographic information are shared in aggregate form with these grantors. No personal identifiers (such as a name) are shared or linked to specific case details in data provided to these entities.
“The Center” may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on “The Center” or the site; (b) protect and defend the rights or property of “The Center”; and/or (c) act under exigent circumstances to protect the personal safety of users of “The Center”, or the public. This includes, but is not limited to, instances where there is risk of child abuse or neglect, or danger to yourself, other, or property.
It is The Center’s desire and intention to preserve the safety of you and your family. In the event The Center must breach confidentiality, only the most relevant information will be shared. The Center will support you to address any of the above situations to achieve a life safe from violence.
Automatically Collected Information
Information about your computer hardware and software may automatically collected by “The Center”. This can include your IP address, browser type, domain names, access times and referring website address. This information is used for the operation of the service, to maintain quality of services, and to provide general statistics regard use of “The Center” website.
This website contains links to other sites, during the course of a chat/SMS/text session, an advocate may provide links to resources and/or contact information for services as a result of an express need. Please be aware that we are not responsible for the content or privacy practices of such other sites. This does not constitute endorsement, sponsorship, or recommendation of the specific information or services found on any of these third party websites. The Center makes no guarantees as to the accuracy or quality of the information found on third party websites. Should you choose to rely on any information located on these third party websites, you do so at your own risk. Furthermore, we encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
“The Center” secures your personal information from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption with the Secure Sockets Layer (SSL) protocal.
We strive to take appropriate measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and use through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below. On receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and,
- Direct any service providers to your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, provide a good or service request by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect again malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise her or his right of free speech, or exercise another right provided by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained you informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
“The Center” does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, “The Center” may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications from “The Center”, you may opt out by “replying STOP” to such email or clicking on the UNSUBSCRIBE link found in the email.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Changes to this Statement
“The Center” welcomes your questions or comments regarding this Statement of Privacy. If you have these or believe that “The Center” has not adhered to this Statement, please contact the “The Center” at:
The Center for Violence-Free Relationships 344 Placerville Drive, Suite 11 Placerville, CA 95567
Changes to Terms and Conditions
The Center may from time to time make additions or alterations to these Terms and Conditions These changes will be displayed here, and will be effective once posted. We ask that you check these Terms and Conditions regularly.
Liability of “The Center”
THE CENTER DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED, IMPLIED, OR OTHERWISE. YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. IN NO EVENT SHALL THE CENTER OR ANY OF ITS CONTRACTORS, AGENTS, OR REPRESENTATIVES BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, PERSONAL INJURY/WRONGFUL DEATH, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE WEBSITE OR THE CONTENTS, INFORMATION OR SERVICES AVAILABLE ON OR THROUGH THE WEBSITE.
“The Center” makes no guarantee that the website will be free of viruses, spyware, or other destructive material, and is not liable for any damage to any hardware or software device, or for any inconvenience or difficulty, caused by use of this website.
Your sole remedy against “The Center” or any of its contractors, agents, or representatives for dissatisfaction with the website or any content thereon is to stop using the website.
These Terms and Conditions represent a complete agreement between you and “The Center” in respect of your use of this website and its content.
If any provision of these Terms and Conditions is held to be unenforceable for any reason, that provision shall be redrafted and this will not affect any other terms and conditions, which shall remain in full force and effect.
These Terms and Conditions shall be governed by the laws of the United States of America. Any action arising from the use of the website shall be brought in the jurisdiction of the USA.
Terms and Conditions Effective as of July 1, 2020.